Managing People
What's on this page?
Overview
Many people are promoted into management and leadership positions because of their technical expertise. Yet managing and leading people effectively requires a new set of skills. This workshop deals with the key issues of understanding the people you work with, and how to communicate effectively with them. It offers essential skills for communication, dealing with issues, leadership and motivation.
Who should attend
- Newly appointed managers and Team Leaders
- Those responsible for managing/leading groups
- Anyone in management/leadership positions who find people a challenge to deal with!
Outcomes
- Greater understanding of their own and others' behaviour
- Tools to gain rapport easily and communicate effectively
- Knowledge, skill and confidence to raise issues, manage difficult behaviours, deal with conflict
- Models to motivate and lead others
The workshop covers the following areas
- Understanding Communication
What is communication?
Establishing rapport
The words you choose will determine the results you get
Questioning & Listening - Understanding People
We're all different
What drives behaviour? - Leading People
The difference between management and leadership
Models of leadership - Using this knowledge to-
Raise issues
Manage conflict
Deal with difficult behaviours
Motivate individuals
What Participants Say
"This course enabled me to learn not only about the people in teams I co-ordinate, but about myself as a manager. The practical knowledge I have learnt from this will be hugely beneficial in my future management career. I really enjoyed the course. The course offered hands on approach, and Nick was an excellent teacher. I have already recommended this course to two colleagues. This is the 2nd short course I have done, and will definitely be looking into further courses down the track. Thanks."